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Shipping Policy
You can place your order on our
website 24 hours a day, 7 days a
week. Once we receive your
order, it is fulfilled and
shipped within 24 hours. If you
order on Saturday, Sunday, or on
a Holiday, your order will ship
the following business day. For
your convenience, we offer three
methods of shipping on our
website:
-
USPS
Express Mail (guaranteed
overnight delivery)
-
USPS
Priority (delivery 2 – 3
business days)
-
USPS
First Class (delivery in
3 - 5 business days)
USPS Express Mail
Next-day delivery is
guaranteed by noon or 3 p.m. to
many U.S. destinations. Delivery
provided to most U.S. addresses,
including PO boxes and military
addresses. Shipment is insured.
USPS Priority Mail
Package to be delivered to PO
Boxes, APO addresses, Hawaii and
Alaska is shipped via USPS
Priority Mail only. The delivery
time for packages sent from our
warehouse in Deer Park, Texas to
your destination within United
States is usually 2-3 business
days.
USPS First Class Service
Package sent via USPS First
Class Service within United
States usually takes 3-5
business days for delivery based
on the distance between the
shipping address and our
warehouse in Deer Park, Texas.
Note: Reduced shipping rates
apply with purchases of two or
more cards.
Disclaimer: USPS
typically delivers packages
within 5 business days. We are
not responsible for a delay in
the delivery of an order, if the
delay is caused by the carrier.
We reserve the right to cancel
an order if we are not able to
ship it for some reason. In that
case, we will let you know and
will give you a full refund
right away.
Privacy
Policy
We value and respect the privacy
of every customer. Epic Digital
Productions, LLC, will never
resell or disclose customer
information gathered through the
online ordering process to a
third party not affiliated with
the company. All information
obtained is used to complete and
confirm your order, track your
order, and to detect or prevent
fraud or abuse.
For the purposes of conducting
business, we may share your
personally identifiable
information with authorized
agents and vendors of Epic
Digital Productions, LLC.
Examples of these third party
vendors include shipping agents
or agencies, fulfillment
companies, financing companies
(to process credit card orders),
and our company’s consulting and
marketing firms. Authorized
agents and vendors will only be
supplied with the exact
information needed to carry out
their specific function (ex:
shipping companies will be given
name and address only).
IP address information is
collected when you browse the
site. This information is used
to help track and analyze
traffic patterns and browsing
habits, to diagnose problems
with the server, and for credit
fraud protection and risk
reduction.
Epic Digital Productions
reserves the right to collect
and disclose any information,
including personally
identifiable information, to
comply with any applicable law,
regulation, legal process or
governmental request. We may
collect and possibly share
personally identifiable
information and any other
information available to us in
order to investigate, prevent or
take action regarding illegal
activities, suspected fraud,
situations involving potential
threats to the physical safety
of any personnel or as otherwise
required by law. We may also
exchange information, including
personally identifiable
information, with other
companies and organizations for
credit fraud protection and risk
reduction.
Internally, we may use your
personally identifiable
information for the purposes of
comparing the interests,
demographics, behavior, and
buying patterns of our online
customers. This research allows
us to understand our customers’
needs and wants, and to plan
expansions in the product line
based on these needs and wants.
This research process will
include general information
only. We will never disclose or
use credit card or banking
information during the research
process.
During the ordering process, you
will be asked if you wish to
receive future communications
from Epic Digital Productions.
These communications may contain
information directly related to
the AngelTalk Video Greetings
line, such as special offers or
information on new product
releases; information regarding
the company and appearances,
such as tradeshows; or any other
communication created
specifically for spreading the
living word of God, such as a
Bible verse for the day. We may
also contact you if you send us
an email requesting us to do so.
You will not receive future
communications from Epic Digital
Productions if you do not click
the opt-in selection during the
ordering process.
By using the Epic Digital
Productions, LLC, website, you
agree to our privacy policy.
Security Policy
Epic Digital
Productions is committed to
protecting the personally
identifiable information of our
customers. To ensure your
personal information is
protected we utilize Secure
Sockets Layer (SSL) encryption
technology as well as a number
of other security technologies.
Epic Digital Productions
utilizes PayPal for its online
ordering system. All
confidential payment information
is transmitted directly to the
PayPal system. No employee or
principal of Epic Digital
Productions will ever have
access to your credit card
information. No credit card
information is stored on any
database of Epic Digital
Productions.
Return Policies
What are accepted reasons for
returning a title?
You may return your purchase
if it meets any of the following
criteria:
Requests for a Return
Merchandise Authorization (RMA)
for any other reasons than those
listed above will not be
accepted.
How much time do I have to
contact AngelTalk Video
Greetings about returning my
purchase?
We will issue a RMA to you
if you contact us within 2 weeks
from the date that you received
your shipment.
What if I send in a title
without an RMA?
Any returns sent to AngelTalk
Video Greetings without
receiving a prior RMA will be
returned to the sender unopened.
How do I send returns?
1. Contact AngelTalk Video
Greetings via email @
support@angeltalk.com
and request an RMA.
2. Mail the product back to:
AngelTalk Video Greetings
P.O. Box 156
Deer Park, TX 77536
We recommend that you use a
traceable method of shipping
when you send us your return.
AngelTalk Video Greetings will
not be responsible for returns
lost during delivery if you do
not use a traceable method to
ship your return.
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